Train Station for Regional Trains
Regional trains arrive on tracks 1 to 3. It is possible to
reach the departures level via lift if arriving on track 2
or 3. There is a stairway lift on track 1. It is possible to
request assistance from German Rail via the intercom
system.
Train Station for Long distance Trains
In the train station for long distance trains (IC, EC or ICE)
there are lifts at all tracks (tracks 4 – 7). Here, too, you
may contact German Rail.
German Rail has a contact service center to assist persons
with disabilities when getting on, getting off or changing
trains. If you are in a wheelchair, hampered in walking, blind
or your sight is impaired, please contact the mobility service
center of German Rail to discuss your request for assistance.
The service center will organize assistance and requests that
you contact them at least 1 working day in advance.
The mobility service center of German Rail can be called from
anywhere in Germany under the telephone number 01805- 512 512
(rate: 0.12 EUR/min) from Mondays thru Fridays from 0800 to 2000
hours and Saturdays 0800 to 1600 hours. The service center
can also be contacted on Easter Monday, Pentecost Monday,
3rd of October (German National Holiday) and 26th of December
(except Sundays).
Persons with hearing or speech impairments can use the telefax
under the number 01805-159 357. Contact via the Internet
www.bahn.de/handicap is also possible for requesting assistance
for getting off, getting on or changing trains.
